Payment Policy

Effective Date: January 17, 2025

At Cavo Bike Care, we are committed to providing a seamless and secure payment experience for all our customers. This Payment Policy outlines the payment methods we accept, the security measures in place to protect your information, and the steps involved in processing payments.

1. Accepted Payment Methods

We understand that different customers have different preferences when it comes to payment. To make your shopping experience as convenient as possible, we accept a variety of secure payment methods:

  • Credit Cards: We accept major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Debit Cards: Debit cards with the Visa or MasterCard logo can also be used to make payments on our website.

  • PayPal: For added convenience, you can use PayPal to complete your transaction. PayPal provides an additional layer of security and allows you to use your PayPal balance, linked bank account, or credit/debit cards for payment.

  • Apple Pay: If you’re shopping from a compatible device, you can use Apple Pay for a quick and easy checkout process.

  • Other Payment Options: We may introduce additional payment methods from time to time. If any new payment methods are available, we will notify our customers through updates on our website.

2. Payment Processing

When you place an order, the payment process will begin immediately. After you have chosen your preferred payment method and entered the required payment details, the payment will be processed securely.

  • Payment Authorization: Upon completing the payment details, your payment information is authorized for the transaction. Your bank or payment provider will verify the details provided, and once approved, the payment is captured.

  • Payment Confirmation: After successful payment processing, you will receive an order confirmation email. This email serves as a receipt for the payment made and contains all the order details, including the products purchased, shipping address, and the total amount paid. It also provides an estimated delivery date and tracking information once the order is shipped.

  • Payment Declines: If your payment is declined, you will receive a notification informing you of the issue. The most common reasons for a declined payment include incorrect payment details, expired credit card, or insufficient funds. In such cases, please double-check your payment information and try again or contact your bank for assistance.

3. Secure Payment Processing

At Cavo Bike Care, we prioritize your security. All payment transactions on our website are protected with the highest level of encryption technology. We use Secure Socket Layer (SSL) technology to encrypt sensitive information such as credit card details, ensuring that your personal and financial data remains secure.

  • Third-Party Payment Processors: We partner with trusted third-party payment processors who comply with industry-standard Payment Card Industry Data Security Standards (PCI DSS). These providers ensure that your financial information is handled securely and that no sensitive data is stored on our website.

  • Fraud Prevention: We have implemented several fraud prevention mechanisms to ensure that all transactions are legitimate. In the event of suspected fraudulent activity, we may request additional verification or delay the order processing until we confirm the validity of the transaction.

  • No Hidden Fees: The total amount shown during checkout is the final amount you will be charged. There are no hidden fees or additional charges unless explicitly stated, such as taxes or shipping fees.

4. Taxes and Additional Charges

The price listed on the website for each product does not include taxes or additional charges that may apply. The applicable sales tax will be calculated based on your shipping address at the time of checkout. In some cases, there may be additional fees, such as customs duties or import taxes, depending on your location. These fees are the responsibility of the customer and will be billed separately by the relevant authorities.

5. Refunds and Chargebacks

  • Refund Process: If you are eligible for a refund, we will issue the refund to your original payment method. It may take 5-10 business days for the funds to reflect in your account, depending on your bank or payment provider’s processing time.
  • Chargebacks: If you initiate a chargeback with your bank or payment provider, we reserve the right to investigate the claim and suspend or cancel your account. We encourage customers to contact us directly for any issues with their order before resorting to a chargeback.

6. Payment Disputes

In the case of payment disputes, we request that you contact our customer service team at info@cavobikecare.com as soon as possible. We are happy to assist in resolving any issues related to payment discrepancies.