Refund and Returns Policy

Effective Date: January 17, 2025

Thank you for shopping with Cavo Bike Care. We are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are happy to offer returns and refunds under the terms outlined below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: The product must be in its original, unused, and resalable condition. It must be unworn, unwashed, and undamaged, with all original tags and packaging intact.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

Note: Certain products, such as customized or personalized items, may not be eligible for return. Please check the product description for more details.

2. Return Process

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@cavobikecare.com or call (978) 535-5187 to request a return authorization. Please include your order number and the product(s) you wish to return.

  2. Return Authorization: Once your return request is processed, we will provide you with a return authorization number and instructions on how to return the item.

  3. Prepare the Return: Pack the item securely in the original packaging, including any tags, manuals, or accessories that came with the product. You are responsible for the return shipping cost unless the item is defective or we made an error in your order.

  4. Ship the Item: Send the item back to us using the provided return instructions. We recommend using a trackable shipping method for returns, as we cannot guarantee receipt of returned items that are lost in transit.

  5. Inspection and Processing: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria. We will process your refund or exchange once the return is approved.

3. Refunds

  • Refund Method: Once your return is approved, we will issue a refund to the original payment method. Please allow 7-10 business days for the refund to be processed and appear on your account, depending on your payment provider.

  • Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., incorrect item or damaged product).

  • Partial Refunds: If the item shows signs of use or is returned in a non-resalable condition, we may issue a partial refund or refuse the return entirely.

4. Exchanges

If you prefer to exchange an item for a different size, color, or model, please contact our customer service team to initiate an exchange request. You will be responsible for the return shipping fees, and the new item will be shipped once the return is processed.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the damaged item and will either send you a replacement or issue a full refund, including shipping costs.

To expedite the process, please provide photos of the damage or defect when contacting our customer service team.

6. Non-Returnable Items

Some products are not eligible for returns or refunds, including but not limited to:

  • Customized or personalized items
  • Gift cards
  • Items marked as final sale
  • Products that have been used, worn, or altered

Please check the product details before making a purchase.

7. International Returns

For customers outside the United States, please note the following:

  • You are responsible for return shipping fees, customs duties, and taxes.
  • Returns must be sent using a traceable shipping service. We are not responsible for returns lost in transit.

Note: International return policies may vary, and additional terms may apply.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please contact us:

  • Email: info@cavobikecare.com
  • Phone: (978) 535-5187
  • Address: 2103 County Rd W #VV, Seymour, Wisconsin (WI), 54165