Shipment Policy

Effective Date: January 17, 2025

At Cavo Bike Care, we are dedicated to ensuring that your orders are processed efficiently and delivered promptly. This Shipment Policy provides detailed information on how we handle shipping, delivery timelines, and shipping fees to give you a clear understanding of our process.

1. Shipping Locations

We offer domestic and international shipping, ensuring that customers around the world can enjoy our products. Currently, we ship to the following locations:

  • United States: We ship to all 50 states, including Alaska and Hawaii.
  • International Shipping: We offer international shipping to select countries. Shipping costs and delivery times may vary depending on the destination.

2. Shipping Methods

We offer multiple shipping options to cater to different delivery needs:

  • Standard Shipping: The most economical option for deliveries within the United States. Estimated delivery time is 5-7 business days.

  • Expedited Shipping: For faster delivery, you can select expedited shipping at checkout. Orders will typically arrive within 2-3 business days from the date of shipment.

  • International Shipping: International orders are shipped via standard international carriers. Delivery times may vary based on the destination, but typically range between 7-14 business days.

Please note that delivery times are estimates and can vary based on the destination and shipping carrier availability. We are not responsible for delays caused by shipping carriers or customs processing.

3. Shipping Charges

Shipping charges depend on the weight and dimensions of your order as well as the shipping destination. Charges will be calculated at checkout before you finalize your purchase. We offer free shipping on orders over $100 for domestic orders within the U.S.

  • Domestic Shipping: For orders under $100, the shipping charges are calculated based on the weight of the items and the delivery address.
  • International Shipping: International shipping fees are determined by the destination and shipping method chosen at checkout. Please note that any customs duties, taxes, or import fees that may apply are the responsibility of the customer.

4. Order Processing Time

Once you place your order, we strive to process and ship it as quickly as possible. Orders are typically processed within 1-2 business days. However, during peak periods such as holidays or sales events, processing times may be slightly longer. You will receive an email with your tracking number once your order has been shipped.

5. Delivery Times

Delivery times vary based on your location and the shipping method selected. The following are approximate delivery windows:

  • Domestic Orders (within the U.S.):
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
  • International Orders:
    • Estimated delivery time: 7-14 business days, depending on customs processing and local delivery conditions.

Please note that unexpected delays may occur due to weather conditions, holidays, or shipping carrier delays. While we make every effort to ensure timely delivery, we cannot guarantee delivery dates.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier’s website. If you experience any issues with tracking or your shipment, feel free to contact us for assistance.

7. Damaged or Lost Shipments

If your package is damaged during transit or you suspect it has been lost, please contact us immediately. We will work with the shipping carrier to investigate the issue and either offer a replacement or issue a refund.

  • Damaged Items: Please take photos of the damaged items and packaging and send them to us at info@cavobikecare.com within 48 hours of receiving your package.
  • Lost Shipments: In the rare event that a package is lost, we will help you file a claim with the carrier to resolve the issue.

8. Address Errors

Please ensure that the shipping address you provide at checkout is correct. We are not responsible for orders shipped to incorrect or incomplete addresses. If you realize there is an error with your shipping address, contact us as soon as possible to correct it before your order is processed.

9. Shipping Restrictions

Some products may have specific shipping restrictions due to regulations or their nature (e.g., hazardous materials). In such cases, we will notify you and suggest alternative shipping arrangements if possible.