Sales Policy

Effective Date: January 17, 2025

Thank you for shopping with Cavo Bike Care. By purchasing from us, you agree to the terms and conditions set forth in this Sales Policy. This policy outlines the terms for the sale of products, payment methods, pricing, shipping, and customer obligations.

1. Products and Availability

We make every effort to ensure that the products available on our website are described accurately and are in stock. However, due to the nature of online sales, we cannot guarantee product availability at all times. If an item is unavailable or out of stock after your order is placed, we will notify you as soon as possible and provide you with alternative options, including a refund.

2. Order Confirmation and Acceptance

After placing an order with Cavo Bike Care, you will receive an order confirmation via email. This confirmation acknowledges that we have received your order; however, it does not constitute an acceptance of the order. Your order will only be considered accepted once we process and ship your items.

Cavo Bike Care reserves the right to reject or cancel any order at our discretion, including but not limited to circumstances where there are issues with payment processing, product availability, or fraudulent activity.

3. Payment Methods

We accept a variety of payment methods for your convenience, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other online payment services

By placing an order with us, you authorize Cavo Bike Care to charge your payment method for the total amount of the purchase, including applicable taxes and shipping fees.

4. Pricing and Taxes

All prices listed on the website are in U.S. Dollars (USD) and may be subject to change without notice. Taxes, shipping fees, and any applicable duties are additional and will be calculated during the checkout process.

Cavo Bike Care is not responsible for any customs duties, taxes, or other fees incurred for international shipments. It is the responsibility of the customer to pay these fees.

5. Shipping and Delivery

We offer shipping to various locations. Shipping costs will be calculated based on the delivery address and the weight of your order. You will be provided with a shipping estimate at checkout.

  • Processing Time: Orders are typically processed within 1-3 business days. Please allow additional time for orders placed during peak seasons or special promotions.
  • Shipping Methods: We offer a range of shipping options, including standard, expedited, and express shipping. Delivery times will vary depending on the chosen shipping method and destination.
  • Shipping Address: Please ensure that the shipping address provided is accurate and complete. Cavo Bike Care is not responsible for delayed or undelivered orders due to incorrect or incomplete shipping information.

6. International Orders

For international orders, please be aware that customs duties, taxes, and fees may be applied by the destination country. These charges are the responsibility of the customer. Cavo Bike Care is not responsible for any delays, damages, or fees associated with international shipments.

International shipments may take longer to arrive due to customs processing times.

7. Order Cancellations and Changes

Once an order is placed, we begin processing it immediately to ensure fast delivery. If you need to cancel or modify your order, please contact us as soon as possible. We will make every effort to accommodate changes; however, once an order has been shipped, we are unable to make changes or cancellations.

If your order has not been shipped yet, we can process a cancellation or modification as needed.

8. Returns and Refunds

Our Return and Refund Policy outlines the process for returns and refunds. If you are not satisfied with your purchase, please refer to the Refund and Returns Policy to determine your eligibility for a return.

  • Eligibility for Returns: Products must be returned in unused, resalable condition and within 30 days of receipt.
  • Refunds: Refunds will be issued to the original payment method once the returned items are processed and inspected.

9. Product Warranty

Certain products sold by Cavo Bike Care may come with a manufacturer’s warranty. Warranty coverage varies by product and manufacturer. Please refer to the product details or contact our customer support team for more information about specific warranties.

10. Customer Obligations

By placing an order, you agree to:

  • Provide accurate and complete information, including your shipping address, payment details, and contact information.
  • Be responsible for any applicable duties, taxes, or fees for international shipments.
  • Follow the terms outlined in this Sales Policy and other applicable policies, including the Privacy Policy, Refund and Returns Policy, and Terms and Conditions.

11. Limitations of Liability

To the fullest extent permitted by law, Cavo Bike Care is not responsible for any indirect, incidental, or consequential damages arising from the purchase or use of our products. Our liability is limited to the purchase price of the product in question.

12. Changes to This Sales Policy

We reserve the right to update and modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be updated. We encourage you to review this policy periodically to stay informed of any changes.

13. Contact Us

If you have any questions regarding our Sales Policy or need assistance with an order, please contact us:

  • Email: info@cavobikecare.com
  • Phone: (978) 535-5187
  • Address: 2103 County Rd W #VV, Seymour, Wisconsin (WI), 54165